CORPORATE FAQ'S

You can! For our original Sherlock escape experience, we have three rooms which can hold up to six people at a time. This means 18 people can play simultaneously. For our Moriarty escape experience, we have two rooms which can fit up to six people at a time, meaning 12 can play at once.

Large groups will share the briefing section of the experience together, and then will be divided into teams of six to enter the escape rooms, all playing simultaneously. You will then meet back
up for a debrief, before heading to our secret speakeasy, The Mind Palace, to compare notes over a drink. We find our large groups really enjoy this as it sparks some friendly rivalry as to who will finish first and get the all important winner’s certificate!

If your group is larger than 18 for Sherlock, or 12 for Moriarty, there will be a 20–30-minute interval between teams starting, but we find this time goes very quickly as teams wait in The Mind Palace, the best hidden bar in London, and warm up on our mini-escape games.

Absolutely. We like to help wherever we can, so if our packages are out of budget, just let us know and we can create a bespoke option for you that aligns with your budget. Making sure you can book your perfect London outing without any stress.

Of course, we can create a bespoke package according to your preferences. Just let us know what you require, and we can craft a suitable option for you.

Yes, several of our packages include food options. You can add a delicious Sharing Pizza Platter that includes pizza slices, doughballs and mixed salad, or alternatively, our luxury afternoon tea selection,
which features homemade savouries and sweet treats.

In terms of drinks, we have a range of options, including adding house wine, beer, or soft drink to your ticket, or adding on one of our Agent Drinks Packages. These packages give you a tiered choice of
unlimited drinks for 60 minutes, you can also add on cocktails/mocktails.

These options can be enjoyed before or after the game in our dedicated bar area. Most of our packages include a reserved table or area in our speakeasy for before or after the game, and you also have the option to hire this space for a longer period of time, or even exclusively, to really celebrate with your team.

We certainly do. There are various other experiences you can enjoy, including Sherlock’s Afternoon Tea and Mini-Mystery where you can relax in The Mind Palace whilst enjoying a tasty afternoon tea. Or if
you are looking for something more hands on, we have The Case of The Poisoned Chalice cocktail experience, where you will need to crack a number of cases to defeat Moriarty’s right-hand man and create the perfect cocktail!

You can find us very easily, we are located in the heart of west London, just a five-minute walk from Shepherd’s Bush underground and overground stations. Head to the W12 Shopping Centre, and you will find Doyle’s Opticians on the Ground Floor next
to Lidl. Ring the buzzer and use the secret passcode we have sent you in your confirmation email to start your adventure…

We’re located in the W12 shopping centre, Shepherd’s Bush, which has a car park. There is also limited street parking at the back of the shopping centre.

Our venue is accessible. Our venue is all on one level, we provide a wheelchair if required, as well as a a kit for visually impaired individuals. We provide a chair in every room.

We have two escape games, our Sherlock Game will require little to no physical activity, whereas the Mind of Moriarty will require more physical movement. People of all ages and mobility can take part in
both experiences.

Please arrive at the designated timeslot given. You will receive a confirmation email once the booking is completed. Please read the details in it; it will contain all the necessary information detailing your experience, including arrival and destination.

Yes, we do, while the games content will be in English, please note at request we can provide subtitles in the following languages: Mandarin, Korean, Japanese, French, Spanish and German.

You can contact us via email on [email protected] with anything you require help with or give us a ring on 020 8130 0021 between the hours of 10am – 6pm, Monday – Friday.